Shipping policy

ZIMMI operates on a printed-to-order basis, which means each object begins production once your order is placed rather than being held as ready-made stock.

Processing & Delivery

Most orders are prepared and delivered within 3–5 business days.

Depending on the object, order volume, and production requirements, please allow up to a maximum of 7 business days for your order to arrive.

Because each piece is printed to order, some products may require slightly more preparation time than others.

Shipping Rates

Shipping rates vary depending on your delivery location, package size, and order quantity.

The final shipping cost will be calculated or confirmed based on your order and delivery details.

Shipping Delays

We always aim to deliver within the estimated timeframe, but occasional delays may happen due to production, courier services, public holidays, weather conditions, or other circumstances outside our control.

If your order has not arrived within 7 business days, please contact us on Instagram at @Zimmi_Lab and we’ll help you check its status.

Shipping Information

Please make sure your delivery address and contact details are correct when placing your order.

ZIMMI cannot be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible through Instagram at @Zimmi_Lab with your order details and clear photos of the packaging and product so we can assist you.