Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your ZIMMI object to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us on Instagram at @Zimmi_Lab.

If your return is accepted, we’ll send you instructions on how and where to return your item. Items sent back without first requesting a return will not be accepted.

Please note that return shipping costs are the responsibility of the customer unless the item arrives damaged or there has been an error with your order.

For any return questions, you can always reach us through Instagram at @Zimmi_Lab.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

As each ZIMMI object is produced in small batches and carefully made to order, certain items may not be eligible for return. We cannot accept returns on custom or personalized pieces, made-to-order items, or products that have been modified at the customer’s request. Items that have been installed, used, damaged after delivery, or returned without their original packaging may also be ineligible for return. Unfortunately, sale items and gift cards cannot be returned. If you are unsure whether your item is eligible, please get in touch with us and we’ll be happy to help.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us using Instagram @Zimmi_Lab.